IMPLEMENTASI METODE BUSSINESS PROCESS REENGENEERING PADA APLIKASI M-BANKING BCA DI KANTOR CABANG CIBADAK KOTA BANDUNG
IMPLEMENTATION OF THE BUSINESS PROCESS REENGINEERING METHOD IN THE BCA M-BANKING APPLICATION AT THE CIBADAK BRANCH OFFICE, BANDUNG CITY
Keywords:
Business Process Reengineering, M-banking, Bank Central Asia, M-banking Usage System, Banking Services
Abstract
This journal discusses the implementation of business process reengineering carried out by Bank Central Asia (BCA) on the M-Banking application at the Cibadak branch office, Bandung City. Through this research, we conducted an in-depth analysis of the existing business process reengineering in the BCA M-Banking application. With this digital-based program, it certainly has benefits for its users, where this research will use a qualitative approach by conducting interviews with informants. The results of this study are expected to provide insight into the implementation of business process reengineering or business process reengineering in industrial banking and contribute to the development of M-banking applications.
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C. V. Virgatha “Analisis Bussiness Process Reenginering Pengelolaan User-ID Aplikasi Teknologi Informasi PT Bank Mandiri (Persero) Tbk,” Univ. Gadjah Mada, 2017
Ringim, K.J.; Osman, N.H.; Hasnan, N.; and Razalli, M.R. (2013). Exploring the implementation of business process reengineering in banks. Asian Social Science, 9(11), 243.
Altinkemer, K.; Chaturvedi, A.; and Kondareddy, S. (1998). Business Process Reengineering and Organizational Performance: An Exploration of Issues. Digital Branch: A Business Process Reengineering in Indonesian Banking 91 Journal of Engineering Science and Technology Special Issue 1/2019 International Journal of Information Management: Elsevier Science. 18(6), 381-392
Kurniawan, A., & Sari, D. K. (2021). Adaptive model to support business process reengineering.
Journal of Industrian Engineering and Management Science, 1(1), 1-10.
Sari, D. K., & Kurniawan, A. (2023). Implementation of business process reengineering to minimize customer complaints. Publikasiku Publisher.
Shabriy, E. (2016). Business process reengineering pelayanan penerbitan transkrip akademik oleh pusat administrasi fakultas Teknik universitas Indonesia skripsi, Universitas Indonesia.
Sari, R. K. (2017). Analisis business process reengineering pengelolaan user-id aplikasi teknologi informasi PT Bank Mandiri (Persero) Tbk. Unoversitas Gadjah Mada.
Meleong. (2006). Business Process Reengineering. Jakarta: Fakultas Teknik Informasi,
Universitas Esa Unggul. Jurnal Ilmu Komputer Volume 9 No 2.
Hammer, M., & Champy, J. (1993). Reengineering the Corporation: A Manifesto for Business Revolution. Harper Collins.
Published
2020-03-17
How to Cite
Yudhistira Sulaeman. (2020). IMPLEMENTASI METODE BUSSINESS PROCESS REENGENEERING PADA APLIKASI M-BANKING BCA DI KANTOR CABANG CIBADAK KOTA BANDUNG . Jurnal Ilmu Komputer, 11(1), 66-81. Retrieved from http://45.118.112.109/ojspasim/index.php/ilkom/article/view/417
Section
ilkom
