Patient Satisfaction Level Towards Nursing Services at Dr. Mintohardjo Navy Hospital
Patient Satisfaction Level Towards Nursing Services at Dr. Mintohardjo Navy Hospital
Abstract
This study aims to determine the quality of service towards inpatient satisfaction at the dr. Mintohardjo Navy Hospital. The aspects studied include reliability, tangible, responsiveness, assurance, and empathy. This research method uses a quantitative descriptive research method with a cross-sectional study design, with a sample of 50 inpatients at the dr. Mintohardjo Navy Hospital. The sampling technique used is purposive sampling. The data collection technique used is a questionnaire containing 15 questions related to patient satisfaction. The results of this study were processed using univariate data analysis by calculating the frequency of distribution in the form of a percentage in the form of a distribution table. From the research that has been carried out, the results are obtained in the form of scores that are grouped based on their levels which have different values in each aspect, aspects of reliability (84.67%), responsiveness (86.16%), assurance (90.50%), empathy (87.83%), and tangible (86%) with an overall satisfaction level of (87.03%) which means that patients are very satisfied.
References
Jurnal Universitas Jabal Ghafur, 11(3) 677-685.
Dr. Hj. Mu’ah, SE, MM. (2014). KUALITAS LAYANAN RUMAH SAKIT (Terhadap Emosi dan
Kepuasan Pasien). Sidoarjo: Zifatama Publishing.
Dr. Tuswoyo., M.Si, Indah Wahyu Maesarini., S.IP., M.Si, Emy Nur Rohmah. (2017). ANALISIS KUALITAS PELAYANAN PUBLIK DI PUSKESMAS KEBON KOSONG 1 KELURAHAN KEBON KOSONG KECAMATAN KEMAYORAN JAKARTA PUSAT.
Jakarta Pusat: Tim Peneliti.
Gusti Suciati, Chairil Zaman, dan Erma Gustina. (2023). ANALISI KEPUASAN PASIEN TERHADAP PELAYANAN DI RUMAH SAKIT UMUM DAERAH Dr. H. MOHAMAD RABAIN KABUPATEN MUARA ENIM TAHUN 2022. Jurnal
Kesehatan Masyarakat Cendekia Utama, 11(1), 1-10.
Ns. Dedi Fatria., M. Kep., Ns. Didi Yunaspi., M.Kep., Ns. Ulfa Suryani., M.Kep., Sp.Kep.J., Ns. Yola Yolanda., M.Kep. (2023). STRATEGI PELAYANAN KEPERAWATAN
UNTUK MENINGKATKAN KEPUASAN PASIEN. Indramayu: Penerbit Adab.
Omy Oini, Renata Komalasari, dan Shinta Yuliana Hasibuan. (2019). TINGKAT KEPUASAN PASIEN TERHADAP PELAYANAN KEPERAWATAN DI UNIT RAWAT INAP.
Jurnal Keperawatan Indonesia, 5(2), 50-60.
Sudirman, SKM, M.Kes . (2016). KUALITAS PELAYANAN RUMAH SAKIT. Yogyakarta:
Leutikaprio.
Sudirman, SKM.,M.Kes, Riska Yanuarti, SKM.,MKM, Oktarianita, SKM.,MKM, Fini Fajrini, SKM.,MKM, Siti Kurnia Widihastuti, SKM.,MPH. (2023). MANAJEMEN MUTU PELAYANAN KESEHATAN. Palu: Ara Digital Mandiri.
Sylva Flora Ninta Tarigan dan Rudolf Simatupang . (2024). HUBUNGAN PELAYANAN KESEHATAN DENGAN KEPUASAN PASIEN RAWAT INAP DI PUSKESMAS TELAGA KABUPATEN GORONTALO, PROVINSI GORONTALO. Jurnal
Kolaboratif Sains, 7(5), 1711-1716.
Warjiman, Yuli Sulistiyo, dan Lucia Andi Chrismilasari. (2020). KEPUASAN PASIEN AKAN PELAYANAN KEPERAWATAN DI RUANG RAWAT INAP RUMAH SAKIT
UMUM DAERAH BUNTOK, KALIMANTAN TENGAH. Jurnal Keperawatan Suaka Insan, 6(2), 187-191.
